Shipping and Returns
No Customs Charges or Paperwork For Deliveries From Pittman Traffic
22nd February 2021
We are an Irish company based in Co. Kildare so we can deliver within Ireland FAST and without any customs / paperwork hassle.
We can promise there will be no customs paperwork or charges for our customers on deliveries to Republic of Ireland. Most of our orders are shipped direct from our warehouse in Kildare. Some orders (like mats) will ship direct from our manufacturer in the Netherlands, so again this means no paperwork surprises on delivery. Plenty of our products are manufactured in the UK – any that are not in stock will come to our Irish warehouse first – again this means there will be no customs paperwork or charges when we deliver out to our customers.
Due to Covid and Brexit some of our products are on slightly longer leadtimes than normal – for complete peace of mind call our sales team on 01 531 2777 for current stock levels.
1. FAST shipping:
Pittman Traffic and Safety Equipment offer you FAST delivery nationwide on stock items. Standard delivery on stock items in Ireland is €14.50. Heavier and bulkier items will cost more - shipping is calculated at checkout - or call us on 01 531 2777 to place your order.
2. How do I receive my order?
For parcels we use Fastway and DHL. On despatch from Pittman Traffic and Safety Equipment you will receive an email or text message giving you the online tracking information, with contact details for the courier. This allows you to keep fully informed about delivery.
We have our own driver who makes daily deliveries to Dublin and Kildare. For larger orders (for instance several speed ramp kits or a large quantity of bicycle racks) these will be delivered using a pallet service.
3. Can I track my order?
Once we despatch your item from our warehouse in Kildare, we will either email you or text message you with a tracking number which can be tracked online.
We may also send packages to you direct from our warehouses throughout Europe, and larger orders may need to be placed on a pallet service. If you need to track these orders contact (01) 531 2777 and dial “2” for tracking.
4. I’ve just made an online order, when will I receive my order?
We keep a large proportion of our range in stock at our warehouse in Co. Kildare. If we receive your order before 11am and the item is in stock at our warehouse, you can normally expect delivery the working next day.
Our website shows the typical availability for each product (subject to stock and volume of the order). If you would like to double check the exact availability why not phone us on (01) 531 2777 or email [email protected]
5. Can you guarantee Next Working Day delivery of my order?
Brexit and Covid mean that delivery is taking slightly longer than usual so we no longer offer a Next Working Day service. Many of our orders will indeed arrive that fast but we cannot guarantee it.
6. Where do you deliver to?
We can delivery to any address in Ireland. Standard delivery in Ireland is €14.50 for small parcels. If you are ordering from the UK, visit www.pittmantraffic.co.uk to see our range of products. For deliveries to other countries, including Australia, New Zealand and the USA, email [email protected]
7. Can I choose a delivery time for my order, or delay it until another time?
Unfortunately we can’t guarantee a delivery slot for you, but if you require a certain time to take delivery of your order, we have a “Special Request” section on the “REVIEW & PAYMENT” where you can give us any details on your delivery requirements. We will do our best to suit your needs
8. Can I change a delivery date after I make the order?
Just contact Pittman Traffic and Safety Equipment on (01) 531 2777
9. Collecting your order from our premises?
Pittman Traffic and Safety Equipment also offer you the choice to collect your order at our premises in Athy, Co. Kildare. We stock our most popular products in our warehouse all the time for immediate collection, which will be stated in the “Delivery” section on our product pages. If you want to get more information on when your product will be available for collection, just contact us on (01) 531 2777
- Monday 9am-5pm
- Tuesday 9am-5pm
- Wednesday 9am-5pm
- Thursday 9am-5pm
- Friday 9am-5pm
- Saturday Closed
- Sunday Closed
1. NO QUIBBLE Returns**
We are proud to offer a 30 day No Quibble Returns policy on all website orders for stock items. If for any reason you are not totally happy with your purchase, just return it to us within 30 calendar days of despatch (we suggest using a traceable service). Goods should be returned in their original packaging in a sale-able condition. The return carriage costs are paid by you. We will then exchange the goods or give a full refund – no questions or fuss.
**No Quibble Returns policy applies only to orders placed online at www.pittman.ie and only to items we keep in stock.
2. Return instructions
If you are not 100% satisfied with our stock items, you can simply return your item to our warehouse within 30 calendar days for a complete refund.
i. Place the item back in its original packaging. REMEMBER TO INCLUDE THE DELIVERY NOTE YOU RECEIVED WITH YOUR ORDER.
ii. We highly recommend using a courier with a tracking service or An Post’s Registered Post to return your items, as items that don’t reach us cannot be refunded and you can track your returns.
iii. Once the packaged is received at Pittman Traffic and Safety, we will fully refund your Credit Card (it may taks a couple of days for the funds to reach your account).
Contact Pittman Traffic and Safety Equipment for information on returning Non-Stock Items.
1. How can I order?
The best way to order is via www.pittman.ie. However if you would prefer, you can contact our sales team at (01) 531 2777 or email [email protected]
2. Is it cheaper to order online at www.pittman.ie?
Our online prices are the cheapest price we can offer. Keep an eye on our Current Promotions page for any bargains!
3. What payment methods do Pittman Traffic and Safety Equipment accept?
The quickest and easiest way to place an order is with Laser, MasterCard or Visa.
We can also accept Bank Transfers and Cheques; however we will need a few days to process these orders. We cannot release goods until the payment has been processed.
4. How safe is It to order with debit/credit card details over the Internet?
Pittman Traffic and Safety Equipment use Realex Payments for all online orders who are renowned for their online security safety, ensuring all online orders are completely safe.
5. I don’t want to pay online, how else can I pay?
If you don’t wish to order online, you can contact our sales team on (01) 531 2777 or email [email protected] for more information.