Shipping and Returns
No Customs Charges or Paperwork For Deliveries From Pittman Traffic
22nd February 2021
We are an Irish company based in Co. Kildare so we can deliver within Ireland FAST and without any customs / paperwork hassle.
We can promise there will be no customs paperwork or charges for our customers on deliveries to Republic of Ireland. Most of our orders are shipped direct from our warehouse in Kildare. Some orders (like mats) will ship direct from our manufacturer in the Netherlands, so again this means no paperwork surprises on delivery. Plenty of our products are manufactured in the UK – any that are not in stock will come to our Irish warehouse first – again this means there will be no customs paperwork or charges when we deliver out to our customers.
Due to Covid and Brexit some of our products are on slightly longer leadtimes than normal – for complete peace of mind call our sales team on 01 531 2777 for current stock levels.
Pittman Traffic & Safety Equipment offer a range of delivery services on our items across Ireland. Stock items leave from our main warehouse in Athy, Co Kildare. Standard dispatch on stock items is approximately 2 – 3 days. Non-stock items may deliver from one of our UK or European warehouses. Delivery times on non-stock items vary, but can range anywhere from 2-5 weeks. Please note that all delivery times are estimates only.
At Pittman we use 3rd party delivery services and do not have our own transport vehicles. Pittman are not responsible for any event or delay outside of our control. If you require something urgently or by a specific date or time we would recommend arranging your own collection from our Athy warehouse. Call our sales team on 01 531 2777 for more information on arranging collection of your order.
The standard shipping charge is €14.50 on stock items. This charge relates to single or small item quantities that can go with a regular courier. For larger, heavier items or large quantities our warehouse team will send your order via pallet service.
Large quantities of long items (wheel stops) will require a double pallet charge.
Standard pallet charge - €80.00
Double pallet charge - €160.00
Urgent or next day deliveries to Kildare or Dublin can be facilitated in most cases for an additional fee. Contact our sales team for more information.
Please note that delivery charges are subject to change at any time.
When ordering online please ensure that the correct delivery address is entered. Please also check any order confirmation or correspondence to ensure all information is correct. We ask that customers also provide a contact name and number for someone who will be on site as well as any specific instructions for delivery. Please check all order confirmations prior to your order shipping.
If a delivery takes more than one attempt a re-delivery charge may be incurred where -
- An incorrect address has been provided
- An incorrect site contact has been provided
- Specific delivery instructions were not outlined to Pittman
- Delivery has been refused on site due to misinformation
All orders are dispatched from Pittman using 3rd party couriers or pallet services. It is the responsibility of the customer to ensure that delivery can be accepted at the delivery address given to us at the time of order.
As we provide bulky/large products it is possible some will need to be placed on a pallet service. Please be aware of what is being delivered to you and how you will offload items from the delivery truck. Any additional requirements for offloading pallets need to be outlined to us at the time of order. Moffett trucks may be available on a truck delivery depending on your area and time of order – contact our sales team for a separate moffett rental fee.
Additional charges will apply to orders whereby
- Additional machinery or equipment is required for re-delivery
- Trucks cannot access the delivery address
- A specific type of truck is required for re-delivery (curtain-sider, tail-lift etc.)
- Items need to be manually handled from the truck
Please ensure that forklifts or pallet trucks will be available on site at the time of delivery. Customers are responsible for the offloading of pallet deliveries at their premises.
It is your responsibility to check the items or package for any visible damage on delivery. Any discrepancies or visible damage must be reported to us within 48 hours of delivery, after which Pittman are no longer responsible for the items. Any subsequent discrepancy will be subject to our discretion.
Any damage to your items on delivery should be noted to us as soon as possible. Please send photographs of the damage to [email protected]. Without photographic evidence of the damage your claim may be refused.
Claims cannot be accepted if a full signature has been obtained and the damage has not been reported to us in a timely manner. If your item is damaged please sign the item as “damaged”.
Damaged items reported to us within 48 hours will be replaced or refunded accordingly. If we don’t hear from you within 10 working days we will assume that acceptance of the items has been made.
Cancelling the order
If you wish to cancel your order on stock items you can do so at any time. Cancelled orders that are not faulty or damaged can be returned to our Athy warehouse. Goods will be returned via your own courier service at your own cost.
Returned items will be refunded once the items are confirmed back with us in a saleable condition. Please note also that some items will be subject to a re-stocking fee.
Please note that custom, bespoke or made-to-order items cannot be returned or refunded.
Items Not Delivered
Please note that all delivery times given on orders are estimates – please allow for some extra time for your order to deliver. Our warehouse team will update you with tracking for your order as soon as it becomes available.
If some time has passed and you still have not received your order please call us on 01 531 2777 or email us at [email protected]
Any items missing from your order must be reported to Pittman as soon as possible after delivery. If Pittman are not contacted within 1 week of delivery it will be assumed no items are missing and that you have received your order in full. It is your responsibility to check all parcels, packages or pallets the moment they are delivered to you.
Collections from our showroom
Orders can be collected from our Irish warehouse on request. Please contact our sales team for more information and to arrange when to collect your order.
Please note that we ask all customers to pay in advance of collection.
Customers who wish to pay on arrival at our showroom can do so using our credit card system.
Please note that we do not accept cash or cheques as payment. Please ensure you have a working credit card or debit card with you when collecting your order.
- Monday 9am-5pm
- Tuesday 9am-5pm
- Wednesday 9am-5pm
- Thursday 9am-5pm
- Friday 9am-5pm
- Saturday Closed
- Sunday Closed
1. NO QUIBBLE Returns**
We are proud to offer a 30 day No Quibble Returns policy on all website orders for stock items. If for any reason you are not totally happy with your purchase, just return it to us within 30 calendar days of despatch (we suggest using a traceable service). Goods should be returned in their original packaging in a sale-able condition. The return carriage costs are paid by you. We will then exchange the goods or give a full refund – no questions or fuss.
**No Quibble Returns policy applies only to orders placed online at www.pittman.ie and only to items we keep in stock.
2. Return instructions
If you are not 100% satisfied with our stock items, you can simply return your item to our warehouse within 30 calendar days for a complete refund.
i. Place the item back in its original packaging. REMEMBER TO INCLUDE THE DELIVERY NOTE YOU RECEIVED WITH YOUR ORDER.
ii. We highly recommend using a courier with a tracking service or An Post’s Registered Post to return your items, as items that don’t reach us cannot be refunded and you can track your returns.
iii. Once the packaged is received at Pittman Traffic and Safety, we will fully refund your Credit Card (it may taks a couple of days for the funds to reach your account).
Contact Pittman Traffic and Safety Equipment for information on returning Non-Stock Items.
1. How can I order?
The best way to order is via www.pittman.ie. However, if you would prefer, you can contact our sales team at (01) 531 2777 or email [email protected]
2. Is it cheaper to order online at www.pittman.ie?
Our online prices are the cheapest price we can offer. Keep an eye on our Current Promotions page for any bargains!
3. What payment methods do Pittman Traffic and Safety Equipment accept?
The quickest and easiest way to place an order is with Laser, MasterCard or Visa.
We can also accept Bank Transfers and Cheques; however, we will need a few days to process these orders. We cannot release goods until the payment has been processed.
4. How safe is It to order with debit/credit card details over the Internet?
Pittman Traffic and Safety Equipment use Realex Payments for all online orders who are renowned for their online security safety, ensuring all online orders are completely safe.
5. I don’t want to pay online, how else can I pay?
If you don’t wish to order online, you can contact our sales team on (01) 531 2777 or email [email protected] for more information.